Southwest Airlines Professional Communications Certification
The Southwest Airlines Professional Communications Certification verifies individuals possess the soft skills necessary to thrive in any workplace environment.
Meeting the Industry Need
The certification assesses industry-valued and industry-recognized standards produced by Southwest Airlines. Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to the carrier’s performance and productivity, the importance of its People and the communities they serve, and an overall commitment to efficiency and the planet.
The certification validates the knowledge and skills necessary to communicate effectively, think critically and work with others, resulting in an employee with greater interpersonal and customer service skills. Those who earn the certification are more qualified and prepared to enter any work environment, regardless of industry interest. Additionally, the certification allows employers to identify and connect with more skilled candidates, filling gaps in the labor market and jump-starting individuals’ careers.
Discover job opportunities aligned with the skills acquired through this certification.
English Language Proficiencies
- Vocabulary Comprehension
- Reading Comprehension
- Listening Comprehension
- Writing Applications
5%
Workplace Communication Techniques
- Communication Etiquette
- Components of Workplace Communication
- Digital Communication Technologies
- Customer Service Techniques
25%
Communication Theory
- Communication Processes & Models
- Communication Styles Overview
- Listening Process
10%
Interpersonal Communication Techniques
- Teamwork Strategies
- Individual Skills, Styles & Roles in Collaboration
- Conflict Management Techniques
- Effective Leadership Styles
20%
Written Communication Procedures
- Writing Process
- Elements of Professional Writing
- Business Letters
- Memorandums
- Research Process
- Interpreting Information
- Citing Sources
20%
Verbal Communication Procedures
- Presentation Strategies
- Speech Components
- Public Speaking Procedures
- Extemporaneous Speaking Techniques
20%
Empower Your Learners to Career Success
