Professional Communications Certification
Southwest Airlines employees can prepare for the certification exam and certify for free!
Get Ahead. Get Certified.
- Enhance Your Resume
- Keep Your Skills Current
- Validate Your Knowledge
Southwest Airlines Professional Communications Certification Overview
The Southwest Airlines Professional Communications Certification verifies individuals possess the soft skills necessary to thrive in any workplace environment. The certification validates the knowledge and skills necessary to communicate effectively, think critically and work with others, resulting in an employee with greater interpersonal and customer service skills.
English Language Proficiencies
- Vocabulary Comprehension
- Reading Comprehension
- Listening Comprehension
- Writing Applications
5%
Workplace Communication Techniques
- Communication Etiquette
- Components of Workplace Communication
- Digital Communication Technologies
- Customer Service Techniques
25%
Communication Theory
- Communication Processes & Models
- Communication Styles Overview
- Listening Process
10%
Interpersonal Communication Techniques
- Teamwork Strategies
- Individual Skills, Styles & Roles in Collaboration
- Conflict Management Techniques
- Effective Leadership Styles
20%
Written Communication Procedures
- Writing Process
- Elements of Professional Writing
- Business Letters
- Memorandums
- Research Process
- Interpreting Information
- Citing Sources
20%
Verbal Communication Procedures
- Presentation Strategies
- Speech Components
- Public Speaking Procedures
- Extemporaneous Speaking Techniques
20%
English Language Proficiencies - 5%
Workplace Communication Techniques - 25%
Interpersonal Communication Techniques - 20%
Written Communication Procedures - 20%
Verbal Communication Procedures - 20%
Communication Theory - 10%
