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Professional Communications Certification
Southwest Airlines employees can prepare for the certification exam and certify for free!
Get Ahead. Get Certified.
- Enhance Your Resume
- Keep Your Skills Current
- Validate Your Knowledge
Southwest Airlines Professional Communications Certification Overview
The Southwest Airlines Professional Communications Certification verifies individuals possess the soft skills necessary to thrive in any workplace environment. The certification validates the knowledge and skills necessary to communicate effectively, think critically and work with others, resulting in an employee with greater interpersonal and customer service skills.
Industry Standards
The certification exam consists of 100 questions and assesses knowledge and concepts from the following weighted industry standards:
English Language Proficiencies
- Vocabulary Comprehension
- Reading Comprehension
- Listening Comprehension
- Writing Applications
5%
Workplace Communication Techniques
- Communication Etiquette
- Components of Workplace Communication
- Digital Communication Technologies
- Customer Service Techniques
25%
Communication Theory
- Communication Processes & Models
- Communication Styles Overview
- Listening Process
10%
Interpersonal Communication Techniques
- Teamwork Strategies
- Individual Skills, Styles & Roles in Collaboration
- Conflict Management Techniques
- Effective Leadership Styles
20%
Written Communication Procedures
- Writing Process
- Elements of Professional Writing
- Business Letters
- Memorandums
- Research Process
- Interpreting Information
- Citing Sources
20%
Verbal Communication Procedures
- Presentation Strategies
- Speech Components
- Public Speaking Procedures
- Extemporaneous Speaking Techniques
20%
Certification Preparation Materials
Prepare for the certification exam with engaging video and PowerPoint® presentation lessons in iCEV. Each lesson is developed through collaboration with industry experts in order to address industry standards tested for in the certification.
Registration Instructions
FREWALLA001
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